AI-Native Feature

Meet OVI.

The AI receptionist built for service businesses.

OVI answers your calls, qualifies leads, books appointments, and follows up — 24 hours a day, 7 days a week. Built on OpenAI and Twilio.

See OVI in action →Book a Demo

How OVI Works

Three steps. Zero missed calls.

Customer calls your business number

OVI picks up instantly — no hold music, no missed calls. Every call answered, every time.

OVI qualifies and books

Understands the request, checks availability, and confirms the booking on the spot. Natural, conversational, accurate.

You get notified

OVI hands off to you with a full summary of the call. You're always in control — OVI does the legwork.

OVI — Live Call
Customer
Hi, I need someone to come out and fix a leak under my kitchen sink. How soon can you come?
OVI
Hi! I can definitely help with that. We have availability tomorrow morning from 8–10am or Thursday afternoon from 2–5pm. Which works better for you?
Customer
Tomorrow morning works.
OVI
Perfect — you're booked for tomorrow, 8–10am. I'll send you a confirmation text now. Is there anything else I can help with?
Job booked · Confirmation SMS sent · Summary forwarded to owner

OVI Features

Everything your receptionist does. Nothing they don't.

📞

24/7 call answering

OVI picks up every call — day or night, weekend or holiday. Your business never goes to voicemail again.

🧠

Natural language understanding

OVI understands your customers the way a human receptionist would — context, nuance, and all.

📅

Automatic booking confirmation

OVI checks your availability and confirms bookings in real time, sending customers a confirmation instantly.

💬

SMS and email follow-ups

Sends a follow-up text after the call with confirmation details, your website, and next steps.

🎯

Lead qualification

OVI asks the right questions to qualify enquiries before they reach you — saving you from time-wasters.

🤝

Seamless handoff to human

When a call needs your personal touch, OVI hands off smoothly with a full summary of the conversation.

🏢

Works across 30+ verticals

Trained on service business workflows — from plumbers and cleaners to event rental and personal trainers.

⚡

Built on OpenAI + Twilio

OVI in Action

Works for your type of business

🔧Plumber

“Customer calls at 11pm about a burst pipe”

OVI books the emergency callout instantly, confirms the job, and sends the customer a text with your ETA window.

⛺Event Rental

“Weekend inquiry for 50 chairs and 4 tables”

OVI checks your inventory, confirms availability, and secures the booking — all before you've had your morning coffee.

🧹Cleaning Business

“Monday morning booking rush — 6 calls at once”

OVI handles all calls simultaneously. No hold times, no missed calls, no callbacks needed.

🌿Landscaper

“Customer wants a quote for weekly lawn care”

OVI qualifies the lead, asks about property size and service needs, then books a quote visit for you.

❄️HVAC

“AC breaks down during a heatwave — phone doesn't stop”

OVI triages calls by urgency, books emergency jobs first, and manages the queue so you can focus on the work.

📸Wedding Photographer

“Couple calls to check availability for their date”

OVI confirms availability, collects basic details, and schedules a discovery call for you to close the booking.

Your business never
misses a call again.

OVI is included in every Operent plan. Book a demo and we'll show you a live call with OVI — handling a real enquiry for your business type.

Add OVI to your business →

Included in all plans · No extra setup needed