Terms of Service
Last updated: March 2026
1. Acceptance of Terms
By accessing or using Operent (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not access or use the Service. These Terms constitute a legally binding agreement between you and Operent LLC ("Operent," "we," "our," or "us").
2. Eligibility and Account Responsibilities
You must be at least 18 years old and have authority to bind your business to these Terms. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us immediately at info@operent.co of any unauthorized access. Operent is not liable for losses resulting from unauthorized use of your account.
3. Permitted and Prohibited Uses
You may use Operent only for lawful business purposes in accordance with these Terms. You may not: (a) use the Service to send unsolicited commercial messages (spam); (b) resell or sublicense the Service to third parties without written permission; (c) reverse-engineer, decompile, or attempt to extract the source code of the platform; (d) use the Service to store or transmit malicious code, or to interfere with or disrupt the integrity or performance of the Service; (e) use the Service in violation of any applicable law or regulation; or (f) impersonate any person or entity.
4. Subscription, Billing, and Payment
Operent offers paid subscription plans billed monthly or annually. By subscribing, you authorize us to charge your payment method on a recurring basis. Subscriptions auto-renew unless cancelled at least 24 hours before the renewal date. All fees are exclusive of applicable taxes, which you are responsible for. We reserve the right to change pricing with 30 days' notice. Refunds are not provided for partial billing periods except where required by applicable law. Free trials, if offered, automatically convert to paid subscriptions at the end of the trial unless cancelled.
5. Data Ownership and Privacy
You retain all ownership rights to data you and your customers submit to the Service ("Your Data"). You grant Operent a limited license to store, process, and transmit Your Data solely to provide the Service. We may use aggregated, anonymized data derived from Your Data to improve our platform. We will not sell Your Data to third parties. Upon termination, you may export Your Data for 30 days, after which we may delete it. Please review our Privacy Policy for details on how we collect and process personal information.
6. AI Features Disclaimer
Operent includes AI-powered features (including but not limited to OVI voice assistant, AI quoting, Brain insights, and Lead Forge). All AI-generated outputs are provided for informational purposes only and do not constitute professional legal, financial, medical, or other expert advice. You are solely responsible for reviewing and approving AI-generated content before acting on it or sending it to customers. Operent makes no warranty regarding the accuracy, completeness, or fitness for any particular purpose of AI-generated outputs. Do not rely on AI outputs as a substitute for professional judgment.
7. Intellectual Property
The Service, including its software, design, trademarks, and documentation, is owned by Operent LLC and protected by U.S. and international intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service during your subscription. You may not copy, modify, distribute, or create derivative works of the Service without our written permission. We respect intellectual property rights and expect users to do the same.
8. Third-Party Services and Integrations
The Service may integrate with or link to third-party services (including Stripe, Twilio, Google, Booqable, and AI providers). These integrations are subject to the terms and privacy policies of those third parties. Operent is not responsible for the availability, accuracy, or practices of any third-party service. Your use of third-party services through Operent is at your own risk.
9. Warranty Disclaimer
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. OPERENT DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. NO ADVICE OR INFORMATION OBTAINED FROM OPERENT SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OPERENT LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL OPERENT'S TOTAL LIABILITY EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO OPERENT IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
11. Indemnification
You agree to indemnify, defend, and hold harmless Operent LLC and its officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service in violation of these Terms; (b) Your Data or your customers' data; (c) your violation of any law or the rights of any third party; or (d) your products or services sold through or in connection with the platform.
12. Termination
Either party may terminate these Terms at any time. You may cancel your subscription through your account settings. Operent may suspend or terminate your access immediately for violation of these Terms, non-payment, or any conduct we determine to be harmful to the Service or other users. Upon termination, your license to use the Service ends immediately. Sections 5, 9, 10, 11, and 13 survive termination.
13. Governing Law and Disputes
These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law provisions. Any dispute arising from these Terms or your use of the Service shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, with proceedings conducted in Dallas County, Texas. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction. You waive any right to a jury trial and to participate in a class action lawsuit or class-wide arbitration.
14. Changes to Terms
We may update these Terms from time to time. We will provide at least 14 days' notice of material changes by email or an in-app notification. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Service and cancel your subscription before the effective date.
15. Contact
Questions about these Terms? Email info@operent.co. Operent LLC, Dallas, Texas.